| Frequently
Asked Questions
| How do
I sign-up for your service? |
We don't make you jump through hoops to use our service,
why should we? We have made it as easy as possible to
start enjoying the benefits of SurfDial. There's no
sign-up, no lengthy contract and no payments to be made.
All you need to do is enter our access settings into
your computer & that's it!
| Can I use
more than one ISP? |
Yes, more than half of Internet users already do. Any
previous Internet Service Providers settings will remain
on your computer.
| Do I need
any additional hardware or software? |
All you need is standard modem or ISDN terminal adaptor
(and, of course a phone line!). There is no new technology
used, we simply offer a higher level of service than
our competitors.
| Is your
service anonymous? |
Yes. Many ISPs are in the perfect position to collect
and sell information about their users' activities.
We do not collect information about which pages you
download, we have no need to. And because there's no
sign-up involved we don't know who you are.
| Will using
SurfDial cost me more money? |
No, you only pay for the minutes you use and we only
charge local call rates. And because our Internet access
service is so reliable, connects first time every time
and is so much faster, you will almost certainly spend
less time on-line or waiting to be connected.
| What is
the charge for local rate calls? |
Weekday calls between 8am and 6pm, 3.95 pence per minute.
Weekday evening calls between 6pm and 8am, 1.00 pence
per minute.
Weekend calls between 6pm Friday and 8am Monday, 1.00
pence per minute.
| Are there
any further charges I need to pay? |
No, other Internet Service Providers like Demon Internet,
AOL and Freeserve all provide services where you a charged
a monthly fee. Our members benefit from no monthly subscription
fees.
| What have
I got to lose by trying your service? |
Nothing. You will recognise the benefits of the SurfDial
service straight away. However, if you decide that you
would prefer not to use it, you simply revert to clicking
on the previous Internet Service Providers logo that
you used before. You don't have to install new software
to use SurfDial so your old Internet Service Provider
details will remain on your computer. Unlike other ISP's
we don't delete settings from your computer.
| Do I need
to be computer literate? |
No. Simply follow the SurfDial set-up instructions.
They are written on the assumption that everyone who
reads them understands very little about computers.
| Can I keep
my e-mail address & account with my current
provider? |
Yes. Just ensure that your Outgoing SMTP Mailserver
Setting in you e-mail account settings (e.g. Outlook
Express, Outlook) is set to mail.surfdial.co.uk
Because there's no signup all you need to do is change
your computer's settings to begin enjoying the benefits
of our internet connection service.
Click
here for instructions on how to change your computers
dial-up settings.
No problem! As you're not tied in with any contracts
you simply start using another service provider, easy!
| What is
the minimum operating system needed? |
Microsoft Windows versions: 95/98/ME/2000/NT/XP.
Mac OS 7+
Our 0844 Internet access number dial-up also works with
Linux.
Take advantage of our FREE UK
ISP service now!
*The Internet access service provided
by surfdial.co.uk is a free-to-subscribe
ISP service for the UK. No set-up is involved and the
service in anonymous. Because our internet access number
is an 0844 number, all you pay is the cost of local
phone call - just 1 penny a minute during weekday evenings
and at weekends and under 4 pence per minute during
the day.
Our service supports all modems. 56k V90 V92, ISDN
64k & 128k, Network Modems and Routers.
Choose surfdial.co.uk - you know it
makes sense! If you want a fast and reliable internet
connection then this service is for you. No subscription
fees mean that you Just pay for what you use. surfdial.co.uk
is also a useful backup if you need constant access
and have connection problems.
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